Mattress World Northwest offers customers their signature Comfort Guarantee that you will be satisfied with your purchase or you can return the mattress, no questions asked. We do ask that you understand a new mattress is something that requires a period of adjustment. We advise you give a new mattress a period of time – at least 60 and no more than 90 full nights of sleep – before any final decision is made. This way you ensure the padding is properly contouring and every sleeper’s body is adjusting. If you ultimately are not getting the comfort promised, contact any one of our stores and let us work with you in selecting a new mattress.
It’s also important that we stand by our policy of the lowest price guarantee. If you do find the exact same product in our store in another store (on- or off-line) at a lower price, bring that information to our attention right away. We will do what we can to match that price.
Be sure to discuss the details of our pricing policy and the Comfort Exchange with one of our associates. For instance, the exchange program may not include clearance, floor models and other products. The pricing policy may also have restrictions based on unique circumstances.