If you like videos, we have videos. If you are a fan of the written word, we have sentences and paragraphs. This is the spot to hear how about other people’s experience of Mattress World Northwest. We appreciate all the kindness and hearts of gratitude that are reflected here.
I wanted to let you know how much I am enjoying my new mattress. It’s wonderful to get such a great nights sleep. I was really dreading replacing my old mattress but Stephen at your Canby location made searching and buying my mattress a great experience. I’ll be back when it’s time to replace another one of our mattress’s and I will definitely recommend you to my friends and family. Thank you!
Sean… Thanks so much for all of your follow thru on replacing my mattress!!! You really DO care about customer service and I can’t express how much that means to me!! Your folks came out.. Measured dip in bed turned in info and pics and called me to go try out bed. They have been wonderful to work with!! Then I went to store… Tried out a few beds the associate was sooo helpful I even bought a good pillow for my neck!!! Your company is REALLY all about customer satisfaction and I can’t thank you enough for all you have done!!!
SUCCESS! Thank you so much. Our 5-yr. old grandson is proud as punch with his new bed and drags everyone upstairs to show it off! After a slight glitch (handled promptly) we were on our way. Easy assembly. Great customer service! Extra credit to the young lady who hustled over to Causey store to rectify the glitch at closing time on Sunday! Won’t need to shop around for mattresses any more! Many thanks!
I have to tell you what a great buying experience we had at the South Salem store. I don’t recall her name but the woman at that store is THE BEST! She help us find the best my son could afford. I have all ready told people about her. Thank you and Thank her.
We purchased a mattress at your Jantzen Beach location last weekend. We received excellent service from Jordan and Victor. We just wanted to pass along our compliments and thanks!
I am extremely pleased with the mattress & your service was great!
I went to that Clackamas store that was in the industrial park. I was helped by a man named Branden. The whole time I was there he continuely focused on me and what was comfortable to me. My husband did not want to be there, by the time we left the old grouch was happy and we are old but we are sleeping like a baby. The salesman new everything about the beds but all he focused on was us liking what we picked out. I doubt we will by another bed but if we do we will be looking for Branden.
I would like you to know that I purchased a Mattress from your salem store and a very nice young man helped me. His name was JT. He was friendly from start to finish even when I was getting confused. He helped me focus on a bed that was in my price range and comfortable. I like my bed very much, and I am thankful for his patience and his contagous laughter. You should give him a raise. Thx, Sue
I just bought a mattress from Trevor at the Clackamas location and he was extremely working with me choosing the best option for me. Additionally, his professionalism and extensive knowledge of products and the industry was second to none making for an easy and comfortable experience that will ensure repeat business from me.
I just wanted to send you an email to let you know how helpful your guys were in the store getting me set up with a new mattress!! Trevor was great in explaining everything that was going on with the different mattresses and keeping me in the loop. I feel like I got a great deal, but even if I didn’t, the feeling that I did is the most important thing to me. Since I have had this mattress I have been sleeping like I never have before!! Thanks again for the help!
I would like to say Thank you very much for having wonderful employees. I went to the the NE Grand store a few weeks back and met Luis who is outstanding. I went back in just yesterday Saturday January 4th and bought my new bed. Luis is not one bit pushy at all, he is very helpful and is great. He is the only person that asked me 1 question and that is ” Why are you looking for a new bed, and do you have any special needs” . In fact I do have a special need due to having my back operated on. Luis told me to make sure that I knew what was right, and if I was not for sure to take my time. I will always come back to you guys for all of my bed needs. Thanks again for the great service and please acknowledge Luis at the NE Grand store for his great insight and his honesty.
I just got my new mattress that I purchased from the Salem store yesterday!!!!!!!! Ed at the store was so nice and wanted to make sure we had our new bed asap because of my health problems and less than 24 hours after I picked out my new bed it is here in my bedroom!!!!!! Thank You all soooooooo much. In this busy season to have such great service is soooooo nice!!! Merry Christmas to all involved and a very Happy and prosperous New Year!!!!!!!
Hi again Mattress World Northwest. I’ve been sleeping on my wonderful mattress… Thank you so much for going that extra mile. When my sisters & I came into your Clackamas store, we had alot of fun. Robin & Paiton were great. I even upgraded. Hats off to all of you. I’ll probably see you again in about 1 1/2 year for my second one. Robin, you’re sweet & Paiton, you’re a hoot. Thanks again
My name is Connor Quigley and I bought a mattress, frame, pillow, and mattress protector from Mattress World on July 7, 2013. I made the purchase at the NE Grand Ave store in Portland, Oregon and worked with Andy on the sale. I would like to say I had a great experience in your store and very much appreciated the excellent customer service and patience that your staff provided. However, once the mattress and other products were delivered I noticed the mattress was sagging pretty badly. I called Andy at the store and told him what was going on. Andy handled it great and sent the movers to deliver a new frame to see if that was the problem, it turns out it wasn’t. After this Andy and Brian (who I worked with at the end of all this) had the movers come and deliver a brand new bed for me free of charge because of the defect on the initial mattress. The customer service throughout the whole experience was great and the staff always made sure I was taken care of and deliveries were always dependent on my availability. I very much appreciate the experience I received and I hope to see that type of value spread throughout other businesses in Portland.
Holly at the Jantzen Beach store was the BEST!!
Knowledgeable about the product,and helpful without being pushy. When we had specific delivery requirements due to our HOA’s, she was very accommodating.
Thanks for the excellent service!
I wanted to say thank you for making it simple to buy the right type of bed we were looking for.The customer service is excellent and you have alot of options. My gf and I were also not rushed or pressured,this is important to us as well.The staff knows the products. Don’t change a thing,I will let people know when they go to purchase a bed, shop at Mattress World Northwest. Thanks again.
“I want to let you know about our experience at your Tigard Store. We had the best experience at your store. Justin was awesome in helping us find the mattress best suited for us and my son. No pressure, just the best customer service. Also I want to compliment your delivery personnel, Mario and Karla, they are the best. Took off the mattress protector from the old mattress and put back on the new one and put a cover on the old mattress and set it on the porch for for pick up, being returned to the prior store. They were so courteous and pleasant with me. 5 stars to them, Awesome team…delightful……I will point people to your store. Thank You…….”
Thanks, but it is much better with the ukulele. Guess what! My mattress came today! I have to go sheet it up and give it a whirl! So excited! I’ve been sleeping on the same mattress since 1973! No joke!”
I wanted to send you a note to say you are lucky to have Jose on your team. I had already picked out a mattress @ (a competitors store) & was letting my friend help me and suggested stopping by your store on the way to get the one I picked out… Well Jose totally ended up selling us and upgrade and he was very laid back and charming about it. He’s a good sales-man. We are excited to sleep on it. We are the ones that sang for you! So funny!”
“I just bought a mattress from Trevor at the Clackamas location and he was extremely working with me chiosin the best option for me. Additionally, his professionalism and extensive knowledge of products and the industry was second to none making for an easy and comfortable experience that will ensure repeat business from me.